random blogging notes

I've been trying to keep a little moleskine with me wherever I go, so I can jot down notes about this and that. One thing I use it to remember is random weird things I can comment about in this blog. Today's topic: the retail zombie.

Recently, I was in Target with my wife shoe-shopping. She was perusing merchandise and I was walking down the main shopping lane looking for her down the little aisles. To my surprise, not only did I pass one Target employee, but I passed three or four. They were not clumped together or even very close to each other. Each one was separate, but they all had one thing in common. They looked at the ground in front of them as they walked. They did not care enough about where they were to look around to see there surroundings, but it also seemed like a conscious effort to avoid eye contact with customers in order to avoid having to actually do something.

Now, I have lots of retail/customer service experience, and I know lots of customers are unpleasant (and some are downright awful). Their needs and desires, though, are certainly the business of employees, and to ignore random passersby by staring at the floor with neutral (or harumph-y) expressions is failing at their job. Retail involves plenty of tasks separate from customer relations, but helping the customers is the root of any job on the sales floor. You may have to stock something, or may need to go report for duty somewhere, but as a sales associate of any sort, you have a responsibility to be aware of what's going on in the store and to help whomever may need it.

I also acknowledge that everyone has bad days--heck, one might argue that retail employees have more than others. Such negativity, though, must be tamed by a willingness to do the job for which you are being paid. You don't have to bend over backwards or talk a customers ear off, but please, Mr. Retail man, do your job and give a crap.